MobileMoney Fintech LTD enhances Regulatory Compliance to protect customers andstrengthen a reliable agent network

MobileMoney Fintech LTD is conducting routine checks on the MoMo Agent platform as
part of ongoing efforts to maintain platform security and meet regulatory requirements.
As part of these verifications, certain agent accounts have been placed under temporary
restrictions. Agents identified with minor infractions will receive a warning; agents with
moderate breaches will have their accounts suspended; and agents involved in serious
breaches will have their accounts permanently terminated.

MobileMoney Fintech LTD has engaged affected agents and, where appropriate, lifted
restrictions on accounts while investigations continue. These measures are intended to
protect customers, safeguard the MoMo Agents platform, and maintain trust across the
agent network. The company encourages all agents to operate strictly within approved guidelines and
applicable regulatory requirements. MobileMoney Fintech LTD will continue to engage
agents and relevant stakeholders to promote a strong, reliable, and sustainable MoMo ecosystem.
MobileMoney Fintech LTD remains committed to building Ghana’s digital future through
collaboration and to unlock growth opportunities for all. The company’s mission is to deliver
seamless digital and financial solutions that empower individuals, businesses, and
communities to thrive.